The job of the owner/manager is to ensure every employee understands the strategy and can determine for themselves how the strategy is going to make them better off, increase their job security, increase the probability they will get promotions and pay raises in the future. Read about the three main ways to satisfy the needs of customers.

Expecting employees to perform at the top of their game without providing the appropriate equipment, training, practice, experience and coaching will result in unfulfilled expectations. Read the essential steps in teaching your staff what is critical to success.

A vision statement is nothing more than a simple statement of how the company will look in three to five years. Getting the vision is easy compared to aligning your employees around it. Read about the importance of aligning the people in your organization around your vision and strategy.

Leadership is often cited as a key characteristic for success in any organization. However, defining leadership, or even getting a handle on what successful leaders do, can be a challenge. Perennial questions remain: are leaders born or made? Can you train a leader or can you learn to be a leader? Read how to become a good leader.

Succession planning is a subject that many owners of small to medium-sized businesses shy away from. However, to achieve an orderly transition of the power, assets and ownership of the business, a plan needs to be put in place. Read how to start the process of succession planning.

Succession planning in family enterprises is one of those tricky and often difficult things to do. Perpetuating the family business in an orderly fashion looks good on paper but rarely happens in reality. Read about the two key elements to succession planning in family enterprises.

Job loss is a traumatic event. If you are concerned you are not as aware of just how you are perceived by others as you might be, you need to examine two things, your career and your personal ability to receive feedback on your behaviour. Read about the benefits of examining your career and your ability to receive constructive feedback.

Have you ever wondered why you stayed in a job for so long? Maybe you ran a project that was not going anywhere? Perhaps you waited around too long for that long sought after promised promotion? Read on about the pros and cons of hanging in or letting go!

Meetings are often unproductive, boring and something to be avoided at all costs. Read how meetings can and should be the lifelines of communications within a department or an organization. Read about the basic guidelines that, if followed, will ensure your meeting is a success.

Engaged employees and good bottom-line results go hand-in-hand. Some practices are better than others at achieving the twin goals of superior results and highly-committed employees. Read about the practices that achieve both results and engagement.